Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, UNUSED, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@vlasie-hair.com.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. VLASIE does not cover return shipping costs and these are the sole responsibility of the customer.

You can always contact us for any return question at info@vlasie-hair.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will require proof of damage and in some cases may request that the customer returns the damaged item. Shipping costs will be covered by VLASIE for damaged or incorrect orders at our full discretion.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@vlasie-hair.com.